Terms & Conditions
1. Introduction and acceptance
These Terms & Conditions ("Terms") govern your use of this website and any products or services offered on it by MISOLIMA, a trademark of FIKO Software Co., Ltd. ("MISOLIMA", "we", "us" or "our"). By using this website, you agree to these Terms. If you do not agree, please do not use this website.
2. About MISOLIMA / FIKO Software Co., Ltd.
MISOLIMA is a trademark of FIKO Software Co., Ltd., a company operating from Chiang Mai, Thailand. MISOLIMA works across software and embedded systems, music, publishing, and - through this website - physical products including cycling accessories.
3. Website use
You may use this website for lawful purposes only. You agree not to use the website in any way that could damage, disable, overburden or impair it, or interfere with any other party's use of it.
4. Products and services
This website may present information about, and in time offer for sale, physical products, digital products, music and publications. Not all products or services described on this website may be available at all times, in all locations, or in all currencies.
5. Product information and availability
We aim to describe products accurately, but we do not guarantee that product descriptions, images, pricing or availability shown on this website are always complete, current or error-free. We reserve the right to correct errors and to change or withdraw products at any time before an order is accepted.
6. Orders and acceptance
Placing an order through this website is an offer to purchase. A contract between you and MISOLIMA is formed only when we confirm acceptance of your order. We may decline or cancel an order for reasons including, but not limited to, product unavailability, pricing errors, or suspected fraud.
7. Prices and payment
Prices are shown on the website at the time of your order and are stated in the applicable currency for your market. Payment is processed through the payment method(s) made available on the website at checkout. Specific payment providers and any applicable transaction terms will be presented at checkout and are not fixed in these Terms.
8. Digital products and downloads
Where MISOLIMA offers digital products, such as music or publications available for download, access is generally provided for personal, non-commercial use unless stated otherwise. Because digital products can be accessed immediately, your right to cancel a digital purchase may be limited once download or access has begun, to the extent permitted by applicable law.
9. Physical products
Physical products, including cycling accessories, are described on their respective product pages. Further information about shipping, delivery and returns for physical products is provided on our Shipping & Returns page.
Customs, duties and VAT. Our parcels are sent from the UK, Hungary or Thailand, and some items are sent directly by our supplier. When a parcel crosses a customs border (for example from Thailand to Europe, or from Hungary to a country outside the EU such as the UK or Norway), the destination country may charge import VAT and customs duties, and the carrier may charge a handling fee on delivery. Unless stated otherwise at checkout, these charges are not included in our prices or delivery charges and are paid by the recipient. Where we are required to collect import VAT at checkout, it is shown in your order total. Before you pay, the checkout tells you whether your order crosses a customs border.
10. Intellectual property
All content on this website, including text, graphics, logos and the MISOLIMA name and branding, is owned by or licensed to FIKO Software Co., Ltd. and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from this content without our prior written permission, except as permitted by law.
11. User responsibilities
If you create an account on this website, you are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to keep it up to date.
12. Website availability
We aim to keep this website available and functioning correctly, but we do not guarantee uninterrupted or error-free access. We may suspend, restrict or withdraw access to all or part of the website at any time, including for maintenance.
13. Limitation of liability
To the fullest extent permitted by applicable law, MISOLIMA / FIKO Software Co., Ltd. shall not be liable for indirect, incidental or consequential loss arising from your use of this website or its products or services. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
14. Privacy
Our use of personal data is described in our Privacy Policy, which forms part of these Terms.
15. Changes to these terms
We may update these Terms from time to time to reflect changes in our website, products, services, or legal requirements. The current version will always be available on this page. Continued use of the website after changes take effect constitutes acceptance of the updated Terms.
16. Governing/contact information
These Terms are provided by FIKO Software Co., Ltd., operating as MISOLIMA, based in Chiang Mai, Thailand. If you have any questions about these Terms, please see our Contact page.