Shipping & Returns
This page describes MISOLIMA's current general policy for shipping and returns. It is preliminary information for a shop that is still being built out, and it will be developed further as our commercial arrangements are finalised.
Physical versus digital products
Physical products, such as cycling accessories, are shipped to you. Digital products, such as downloadable music or publications, are delivered electronically and are not shipped; different considerations apply to them, as described below.
Order processing
Once an order is placed and accepted, we aim to process it within a reasonable time. Processing times may vary depending on the product and on order volume.
Shipping arrangements
Shipping carriers, shipping methods and shipping costs for physical products have not yet been finalised. Once available, these will be presented to you at the appropriate stage of the purchasing process, before you complete your order.
Delivery information
Estimated delivery times will depend on the shipping method chosen and your delivery location, and will be presented at checkout once shipping is available. We cannot guarantee delivery by a specific date unless expressly stated at the time of order.
Damaged or incorrect items
If you receive a physical item that is damaged or incorrect, please contact us as soon as reasonably possible, using the details on our Contact page, so that we can address the issue.
Contacting MISOLIMA about an order
For any question about an order, please get in touch via our Contact page, including your order details where possible.
Returns
Specific return periods and conditions for physical products have not yet been finalised and will be presented at the appropriate stage of the purchasing process. This does not affect any statutory right of return or withdrawal you may have under applicable consumer protection law.
Refunds
Where a return is accepted, refunds will generally be made using the original payment method, once the returned item has been received and inspected. Specific refund timeframes will be confirmed as our payment and returns arrangements are finalised.
Digital-download limitations
Where legally applicable, once a digital product has been downloaded or access has begun, your right to a refund or return may be limited, as digital products cannot be "returned" in the way physical products can.
Current policy and your rights
This page describes MISOLIMA's current general policy information and will be updated as our shop develops. Nothing on this page excludes or limits any statutory consumer rights that apply to you under the law of your country of residence.